Ordering & Delivery
For orders placed and confirmed during business hours (Mon-Fri), we aim for a standard delivery within 24 to 48 hours. You will receive a tracking link upon dispatch to monitor your order’s progress in real-time.
Delivery costs for upcountry or bulk institutional orders are calculated based on the combined weight and cubic volume of the items. The accurate rate is clearly displayed during the checkout process before payment is finalized, ensuring full transparency.
Please notify our Customer Service team within 48 hours of delivery. We will arrange for the incorrect or damaged item to be collected and promptly dispatch a replacement or issue a full refund, covering all associated return shipping costs.
Yes. Once your order has been handed over to our logistics partner, you will automatically receive an email or WhatsApp notification containing a unique tracking number and a link to view the current status of your delivery.
Products & Quality Assurance
We source all products, from Champion Books to Double A Reams, directly from verified manufacturers and certified distributors. Our inventory undergoes a continuous quality check to ensure every item meets the durability and performance standards expected by students and professionals.
Yes, all Disney Story Books and branded items sold by BQ Scholar’s Trove are guaranteed to be 100% genuine and official merchandise, providing the authentic experience and quality you expect.
Many of our mid-to-high-tier products, such as Champion Books and Premium Reams, are specifically chosen for their high paper density and quality, offering excellent resistance to ink bleed, making them suitable for detailed or long-term record-keeping.
Our product specialists are ready to assist. You can reach out via our contact channels with details of your requirement (e.g., printer type, note-taking subject), and we will recommend the most suitable and cost-effective product.
Payments & Security
We accept a wide range of payment options for your convenience, including Mobile Money (MTN & Airtel), Bank Transfer, Debit/Credit Cards processed securely via Pesapal, and Cash on Delivery (C.O.D.) for pre-approved orders within designated zones.
Absolutely. We utilize Pesapal as our third-party payment provider. BQ Scholar’s Trove does not store your card details. All transactions are protected by Pesapal’s secure, encrypted system, ensuring maximum security for your financial information.
C.O.D. is restricted for high-value and custom/bulk institutional orders to minimize risk and streamline logistics. For larger purchases, we require a verifiable electronic payment to ensure rapid dispatch and reliable order fulfillment.
Orders paid via bank transfer are processed as soon as the funds are verified and cleared in our account (typically 24–48 hours, depending on the bank). We recommend Mobile Money or card payments for instant confirmation and faster dispatch.
Institutional & Bulk Orders
Yes, we specialize in supporting institutions. Please contact us directly through the “Bulk Quotes” form or email our sales team with your required product list and quantities to receive preferential pricing and dedicated service.
Certainly. We offer customized delivery schedules for our institutional clients. We can coordinate fixed weekly or monthly drops to ensure your facility is always stocked without the need to place repeated manual orders.
Institutions can submit official Purchase Orders directly to our dedicated sales email. Once the P.O. is verified, a representative will confirm the order, and we will proceed with invoicing and dispatch according to your established payment terms.
We have an extensive network of suppliers. If you require a specialized item not listed in our online trove, please contact our procurement team. We will do our utmost to source and supply the material for your institution efficiently.